Overcoming the Challenges of Navigating Content

Computer Technology Review (December 2015)

When content navigators have the right tools to succeed, they make better decisions and can achieve desired productivity levels. Although just one piece of the puzzle, a powerful document viewer can maximize efficiency for content navigators who wish to achieve high marks on success metrics within an organization: Read Article

Scalable Vector Graphics: Enhanced Documents for the Digital Age

Business2Community (November 2015)

As enterprises further embrace the digital age, it’s more important than ever for companies to have the ability to view documents without loss of clarity or resolution issues. Scalable vector graphics, or SVG, coupled with an HTML5 document viewer, are key to the success of companies tackling this issue and embracing digitization for optimal productivity: Read Article

SVG Is the Future of Graphics and Here's Why

App Developer Magazine (July 2015)

Scalable vector graphics, or SVG, coupled with an HTML5 document viewer, are critical to supporting emergeing enterprise requirements and helping companies embrace digitization for optimal productivity: Read Article

5 Reasons Why Document Viewing Simplicity Is Key

Business2Community (April 2015)

By leveraging HTML5 technology and browser-based document viewers, a seemingly simple solution can provide a one-stop shop for users (as well as a gift to IT teams) looking to streamline their document viewing processes. To better understand why browser-based HTML5 document viewers stand out from the pack, it’s important to look at five main factors: Read Article

5 Tips for Better Document Collaboration

Business2Community (April 2015)

Regardless of size, businesses today have an astonishing amount of content they rely on for every aspect of operations. With such a heavy reliance on those documents, it’s no surprise that efficient collaboration can lead to massive gains in work quality as well as efficiency. With that in mind, here are 5 suggestions to help improve document collaboration and keep your organization running smoothly: Read Article

HTML5 Viewing Revolutionizes Supply Chain Communication

Manufacturing Business Technology (April 2015)

HTML5 technology permits a radical simplification in document access across the entire supply chain. Because there are only basic prerequisites in equipping users in the supply chain with the ability to access important documents (the same document and viewer is transmitted to every authorized user), this technology is truly revolutionary: Read Article

The “Patience” Portal: Speed and Ease of Use for Patient Engagement

Electronic Health Reporter (March 2015)

For healthcare organizations struggling to increase patient engagement impatient patients are often the bane of their existence. However, if they step back and simply address the speed issue, they will make huge strides in getting patients the on-demand experience they have come to expect from the consumer world. It’s not an easy task but with the help of HTML5 technology and browser-based front ends, organizations should be able to conquer the challenges associated with the array of document disparities: Read Article

Questions To Ask When Your Content Management Provider Is Acquired

Business 2 Community (February 2015)

With OpenText’s recent acquisition of IGC and IBM’s acquisition of Daeja Image Systems in late 2013, there are less independent document viewer software vendors on the market. With these shifts within the market, the document viewing space is changing dramatically. It’s important to understand the ramifications of this move, especially for customers and partners of these recently acquired companies: Read Article

Six Things You Should Know about SVG in Your Browser

Enterprise CIO Forum (January 2015)

With the growing popularity of scalable vector graphics (SVG), the importance of a pure HTML document viewer is greater than ever. A document viewer that is entirely web-based goes a step further and ensures that users viewing SVG don't have to download or install any additional applications to view their crisp, high-resolution documents: Read Article

Call Centers Look to IT for Better Document Access in 2015

Connections Magazine (January 2015)

Having access to timely information empowers call center personnel to react quickly to customer needs no matter what they are. In 2015 we will see companies making a concerted effort to improve document access systems in order to reap these benefits and streamline operations: Read Article

Document Management & Electronic Health Records: The Perfect Duo for Improving Patient Care

Healthcare Business Today (November 2014)

The typical phases of the document lifecycle involve capturing the document, viewing it digitally, processing it and then archiving the information—all of which can benefit from software investments that make the process easier while increasing efficiency and reducing handling costs. However, in order to be effective, it’s important that healthcare organizations integrate the right document viewing and conversions technologies to meet their varied needs: Read Article

The Importance of Document Viewers in M&A

-Enterprise CIO Forum (August 2014)

It’s a tall enough task for a large financial institution to manage and standardize its own disparate applications running across multiple platforms, but what happens when two large organizations merge? The fallout from an extensive merger often results in the new organization running countless different systems on different platforms: Read Article

How HTML5 Can Modernize Your Mobile Document Access

-App Developer Magazine (August 2014)

Mobile document access can provide many benefits for companies, employees, and customers alike. The latter will enjoy enhanced access and faster acquisition of information with the ability to view and react to documents via their flexible, light and portable device. Meanwhile, companies can make their employees more efficient by allowing them to access data and get their work done from almost any location. Businesses can earn customer loyalty by enhancing their ability to obtain critical information on the road, at a coffee shop, in their automobile or even in bed: Read Article

Tablets and HTML5 Document Viewers: The Key for Enterprise Success

-Document Magazine (July 2014)

While seemingly ideal for businesses, tablets don’t open up possibilities for enterprise mobile computing on their own. In order to truly benefit enterprise users, it’s critical that tablets are outfitted with advanced document management capabilities. Creating, reviewing, editing and managing documents of a variety of formats is a critical element of everyday business activity. Today’s content management systems (CMS) do not typically provide this capability on their own, which is why HTML5 document viewers with back-end support are an essential component of enterprise tablet adoption: Read Article

Experts Clarify 4 Misunderstood Content Management Terms

-Software Advice (July 2014)

As content strategies have become more diverse, tools for managing content have likewise evolved to serve new and unique purposes. The terminology for these tools, however, has sometimes lagged behind these technological developments, making it difficult for the average business user to understand the functions and benefits these solutions can bring to a company. To help business professionals better understand the content management arena as it exists today, we asked a group of experts (including Snowbound's CEO, Simon Wieczner) to translate four of the most common terms into plain English: Read Article

6 Keys to Great B2B Customer Service

-Smart Customer Service (June 2014)

B2B companies generally have fewer customers than in a B2C environment, so each customer is more important to the business and has a greater impact on its bottom line. Plus, depending on the business, any issues that come up might directly affect its customers and brand reputation, in which case the business is losing from both ends. In any case, trust is paramount, and once your business has lost it, it is incredibly hard to regain. The good news is that when businesses know you are there for their needs and will efficiently address issues, they can become fiercely loyal and vocal supporters: Read Article

Paper Exit Strategies

-For The Record Magazine (May 2014)

As more provider organizations adopt EMRs, the question of what to do with all those old paper charts looms as heavily as the files themselves. But if the EMR is to thrive, crucial historical data from those files must be available in the new electronic platform. Launching an EMR solution is a project unto itself. Add to that paper charts and electronic records competing for attention, and hospitals increasingly are looking for efficient ways to transfer their old data into the new system.: Read Article

What's Hot in Electronic Content Management

- Enterprise CIO Forum (March 2014)

The rapid adoption of tablets and smartphones for everyday computing use is dramatically affecting how ECM systems are used and how they must evolve. Technologies based on installed client software—Java, .NET components, Office software or even Adobe Acrobat— are increasingly marginalized by a call for simplicity in use, but not in capability. In this environment, there are a number of areas that must be evaluated in order for ECM systems to evolve and support the new way in which we are working: Read Article

Snowbound Software reaches new heights in international markets

- Boston Business Journal (March 2014)

For a company with high-profile customers including Amtrak, Boeing and Delta Airlines and Lockheed Martin, Waltham-based Snowbound Software has been largely under the radar since it was founded in 1996. Last year, though, Snowbound reached new heights by ramping up its document-conversion and viewing software offering for companies in international markets: Read Article

The Role of Document Management in Healthcare IT

- Wired Innovation Insights (March 2014)

With the books closed on yet another great HIMSS Conference and Expo, industry analysts, journalists and software vendors alike are buzzing about the myriad of ways in which technology can help healthcare providers operate more efficiently and improve patient care. Following are a few areas about which I’m particularly excited as they bring new opportunities for document management and viewing technologies: Read Article

Game Changers in 2014 That Will Affect Your Business

- Small Biz Resources (February 2014)

For those of us in the small business community, 2014 is shaping up to be a great year. Of course there are quite a few interesting technologies that will come within our grasp but a few of them will span industries, creating opportunities to improve business processes and streamline crucial workflows. Specifically, a few key trends will further materialize in the document management space and change how forward thinking businesses interact with their content: Read Article

2014 Document Viewing Trends

- Business2Community (January 2014)

Heading into a new year there are always countless predictions for trends to watch or innovations set for explosion. Top on many lists for 2014 are increased mobile adoption, digitization of records, and growing end-user demand for real-time access to documents and data. These trends have a number of enterprise implications, including within the document viewing industry. With that in mind, following are a few key areas I expect to heat up as 2014 gets underway: Read Article

Use of Patient Portals Requires Attracting and Incentivizing Your Target Population

- Electronic Health Reporter (December 2013)

One of the quite enlightened (though likely also overwhelming) healthcare initiatives directed at making healthcare more transparent and understandable is the Medicare and Medicaid electronic health record (EHR) incentive program. One of the most important and critical factors that all providers are facing is how to make their patients actually use these portals. The good news: We have technology to make that available. Unfortunately, it’s not working as well as it should: Read Article

Cloudy Outlook? Web Viewers Can Help

- SaaS in the Enterprise (November 2013)

The true value of SaaS solutions is only realized if information from these applications can be properly viewed and shared. The addition of web viewers into the cloud environment, with their ability to securely access and help process virtually any document or image file, greatly boosts productivity and allows SaaS applications to live up to their full business potential: Read Article

Interview: Simon Wieczner – President and CEO of Snowbound Software

- Idea Mensch (November 2013)

Simon Wieczner has over 25 years of software industry experience. His management and marketing experience spans a number of companies including First Data, Computervision, ADP, BSO/Tasking, Numonics, Ergo Computing, and AccuSoft as well as his own ventures. He has extensive experience developing start-ups into profitable, growing enterprises. Educational credentials include a BS in Management and an MBA in Marketing from MIT: Read Article

HP Exstream: A (relatively) New Kid on the Block

- CIOZone (October 2013)

Like with most new technologies, not all applications and viewers can accept or work with these documents and output formats. New formats often stretch the specification or use the specification in an ambiguous manner. This can creates problems for legacy document viewers. Therefore, it’s important for companies to find a document viewing vendor that stays current in emerging technologies and is responsive to requests when a problem occurs: Read Article

How document types affect meaningful use, readmissions

- EHR Intelligence (September 2013)

With $17.8 billion spent each year on patient readmissions that could have been avoided, the Centers for Medicare & Medicaid Services (CMS) recently increased penalties from one percent to a maximum of two percent for hospitals who don’t bring their readmission rates down. Comprehensive patient release documents and care instructions accompanied with the document viewers to read them may not completely solve the readmissions problem on their own, but they provide a clear path to successfully communicating and engaging with patients after a discharge: Read Article

10 Ways Viewing and Conversion Technologies Improve Document Workflow Efficiency

- CIOZone (July 2013)

It’s rare to find an organization where document management doesn’t play a major role in day-to-day operations. And for most enterprises, the typical phases of the document lifecycle (capturing, viewing, processing, and archiving) bring about significant costs in time and software investments. Integrating powerful document viewing and conversion technologies can help organizations avoid these costs and streamline every phase of the document lifecycle. Here are just 10 of the ways viewing and conversion solutions can improve workflow efficiency: Read Article

Document Viewers: A Critical Tool You Don’t Know You Need

- Wired Innovations Insight Blog (June 2013)

Today’s workforce bears little resemblance to that of its predecessors. Mobility is ubiquitous, distributed teams and remote workers are increasingly common, information security is a growing concern and numerous industries are tasked with ever-evolving complex regulations. Technology has advanced to keep pace—or attempt to keep pace—with these changes in a number of areas, including document viewing technology. While this latter area may be less well known than other innovations, it’s a vital tool for helping enterprises meet the above challenges with regards to document distribution and review while also reaping maximum return from existing infrastructure investments and enabling greater end user productivity: Read Article

Document Management In a Mobile World

- Business 2 Community (June 2013)

Document management is a challenge facing every industry sector, no matter the unique set of circumstances and user demands. In today’s workforce, mobile capabilities are becoming less of an option, more of a requirement. Distributed teams and remote workers are increasingly common, and smartphones and tablets are now viewed as effective (sometimes indispensable) business tools. Businesses need to adapt to this brave, new, mobile world in every way, including in how they share and view electronic documents: Read Article

Document Management Links History and Efficiency

- Baseline Magazine (June 2013)

When Hampden County modernized its systems in late 2012, its document-viewing capabilities were affected, so it implemented Snowbound's HTML5, browser-based viewer to help their users efficiently manage their documents: Read Article

Document retrieval slow? It might be all in how you look at it

- GCN (April 2013)

The Hampden County Registry of Deeds processes 100,000 documents each year. With over 175 different kinds of documents to record and track, their system started to get bogged down. To solve the problem, Donald Ashe, the register for Hampden County, turned to Snowbound Software to fix the problem. After employing Snowbound's VirtualViewer, everything sped up right away: Read Article

The Future of Healthcare Patient Data 

- WPHealthcare News (April 2013)

Recent advances in medical technology have completely revolutionized the way in which we administer and facilitate healthcare. The days of relying solely on paper charts to track patients’ medical histories or even specialized diagnostic data systems are gone, replaced by sophisticated, relatively general purpose solutions that handle all documents digitally, thereby improving care, reducing administrative burdens, improving efficiency and saving money.

Augment Your Document Viewing Capabilities With HTML5 

- CIOZone (March 2013)

In today’s business environment, the ability to easily access and process documents of various formats is key to success. As such, web-based document viewing technologies are becoming increasingly vital investments as they streamline this process and can be utilized by a wide user base with minimal IT support. Because HTML5 is still being developed, however, webpages using the language must be supplemented with additional technologies to ensure maximum efficacy. From a document viewing perspective there are a few HTML5 limitations that must be addressed, among them: Read Article

The Value of Zero: Augment Your ECM with a Zero Footprint Viewer

- KM World:  Best Practices White Paper Series (March 2013)

From the dawn of history, the concept of zero has dramatically changed those cultures that have discovered how to enhance their social behavior. From simple counting to the ability to barter and exchange monetary representations to advanced mathematics, zero has played a pivotal role, enabling the world's civilizations to advance and grow. In today's business environment, zero is still a powerful concept. Companies are constantly striving to increase measures like revenue, profit and number of customers away from zero. On the other side of the continuum, zero is a target when looking for opportunities to reduce costs, inefficiency and competition.

Making ECM More Efficient – Are All Of Your Bases Covered?

- ECM Connection (March 2012)

When companies consider Enterprise Content Management (ECM), viewing technology doesn’t immediately jump to mind. They tend to focus on the size of the repository, performance capability, security and ease of installation. And when they do think to evaluate the viewer that comes with the ECM system, if any at all, they tend to accept it for what it is—a traditional viewer without any other capabilities other than to look at a document or image.

However viewers have evolved and now offer many more capabilities that can dramatically impact workflow.   When it comes to processing documents your end users’ ability to view and process content on the front end has a significant impact on whether your company’s ROI is attractive or not.  Many factors on the client side influence workflow efficiency: Read Article

Squeeze more efficiency and ROI from your Content Management System – High-speed viewing can help

— FST Magazine (April 2008)    

If your company has invested (or is in the process of investing) a lot of time and money implementing an Enterprise Content Management (ECM) system, including Records Management or Document Management, your goal is likely to make your organization more POTENT (Productive, Organized, Timely, Efficient, Nimble, Traceable). Enabling users to access the documents they need regardless of location or platform – whether across the building, state, country or globe – should increase productivity.

Yet, even the most detailed and well-planned implementations often result in frustration, disappointing results, and an elusive ROI. Why is this – and what can you do to prevent or resolve this issue at your company?

The answer lies in how you look at the problem (and your documents).   Read Article 

Heading South for the Winter - Map Your Journey to a Successful Paper to Electronic Migration

— E-DOC Magazine (March 2008)

Migrating from paper to electronic documents is becoming commonplace for more companies. Yet document migration is a complex journey. It requires careful research and selection of tools to best support your migrations and to manage your entire electronic document lifecycle — scanning, storage, viewing, processing, and archiving. The right choices will reduce costly missteps, and ideally allow you to more rapidly achieve gains in your company's productivity and ROI.

Profiled in this article are three best practice examples of organizations that have achieved migration success. You can emulate their processes by initially evaluating your workflow, document accessibility requirements, and creation to archiving compliance needs, while incorporating end-user input at every stage.  Read Article 

Review: Build A PDF Practice In A FlexSnap

— CRN Tech (March 2007)

Building an entire practice around a toolset has never been as easy as reselling the VirtualViewer (formerly FlexSnap) editor from Snowbound Software.   Far from ordinary, VirtualViewer is a complete multi-image viewer in a box.  With VirtualViewer, solution providers can build a complete PDF practice in hours.   Unlike Adobe's Acrobat Reader, the VirtualViewer editor is a Java application with a server-side component to queue files on the network and a client to view the files.  Read Article* 

(*Note: This article was published when VirtualViewer was branded as FlexSnap and as a result the PDF document references the FlexSnap brand)

Finding the Sweet Spot in Document Imaging — Image Quality and Its Effect on Productivity

— TODAY Magazine (November/December 2006)

Image quality is an important but often overlooked aspect of document imaging that holds the potential to boost productivity and profitability. Establishing standards for optimum image quality in document capture, viewing and archiving enables companies to find the “sweet spot” of maximum performance with minimal complication throughout the entire workflow.

This article examines some of the important considerations for companies that are trying to increase productivity through a document management system. It provides valuable advice, from an industry expert, on how image quality plays an important role in every step of the document lifecycle – from capture to viewing to archiving.  

Read Article