Five Ways a Universal Document Viewer will Benefit Your Business

A Guide to efficient and effective document viewing, conversion and processing

In the corporate world, documents are the life blood of most organizations for transacting business. Used for everything from marketing materials and sales orders to product and service support manuals  – access to documentation of one kind or another is paramount to keeping a firm’s operations running smoothly. Since documents are created in many different formats, and frequently business processes are document-driven, having a secure and efficient application to handle the high-speed conversion and display of information across the enterprise benefits organizations in a great many ways…

Five Business Benefits you’d like to have when choosing Document Viewers:

Secure universal document viewing – quick and easy access enterprise wide

One of the greatest benefits to an organization that integrates a document viewing application is the quick and secure access provided to virtually any document and image file – no matter the format. And since the universal document viewer provides this without the authoring application (or even a dedicated viewer for that matter), being installed on users’ computers – there are fewer client support requirements. IT departments can focus on server-based installation and maintenance as a pure HTML-based AJAX viewer or even a client/server document viewer will automatically upgrade client nodes as they access an upgraded server revision.

Streamline document processing – collaborate & annotate to help process forms & claims

Many industries require that documentation be processed by several individuals during a review cycle, service claim or other document-driven process. Document viewers have tools for annotation and redaction that are instrumental for individuals involved with document processing such as insurance claims, medical records and financial forms.

Annotation including rubber stamps such as ‘APPROVED’, highlighting, “sticky notes” with comments to their reviewers and watermarks like ‘CONFIDENTIAL’ enable users to better collaborate during document processing. Plus redaction capabilities provide the ability to secure sensitive data such as social security numbers, credit information and account numbers from those unauthorized to view these – preserving original content while ensuring compliance with corporate and government regulations and security standards.

Mobile web viewing – anywhere access for on-the-go professionals and customers

The proliferation of mobile devices in the past few years has meant a dramatic increase in the demand for mobile document viewing. While smaller handheld devices like smartphones aren’t always the best method to view documents due to the tiny screen size, tablet computers like Apple’s iPad and iPad2 are well suited for mobile document and image file display.

HTML-based AJAX document viewers provide a browser-based solution for secure access to document and image files from virtually anywhere without the need to install an application on the client. AJAX is an acronym for Asynchronous JavaScript and XML, the tools used to develop AJAX document viewers. Applications developed using AJAX can send and receive data from a server asynchronously (running behind the scenes) so the user interface is unaffected while files are automatically converted for display in the browser. Using an AJAX viewer also eliminates the need to have client (local) storage of documents and images for display as they are automatically converted on-the-fly from their native format to a temporary image during a user’s session.

Flexible/Scalable – Should support common operating systems/formats/browsers/interfaces

Scalable architecture ensures that as your business prospers, the document viewing system will grow to accommodate your new colleagues and employees – across the enterprise. A solidly engineered document viewing application will work with an organization’s existing systems, plugging in seamlessly to integrate with, and enhance, current hardware platforms and software applications. Many enterprises today require that for simplicity’s sake, their UNIX servers, as well as PC and Mac clients, all work with the same applications. That kind of compatibility can be obtained only if document viewing options are available for a wide variety of platforms through the use of Java, or Java and native solutions like .NET for Windows.

A professional-grade document and image viewer should support or have optionally available hundreds of formats.  A universal viewing solution solves the headaches of insuring that every user has the creator application for all the necessary documents. An AJAX document viewer will operate on any web browser and provides true cross-platform support. Since most document processing is performed on the server, an AJAX viewer delivers unprecedented display response and the ability to customize its functions to simplify user operation.

Enhance Your ECM systems – enhance functionality and improve ROI

Adding a viewing system to an existing enterprise content management (ECM) system also enhances universal document access and streamlines document processing as mentioned above. But integrating a document viewer into an existing document management installation can also improve the system’s utility, thereby increasing the corporate benefits obtained from the system. For many organizations, this added capability modernizes the system, making it viable for many more years to come.

By integrating a viewer into an ECM system, an organization realizes the benefits of a standardized universal user interface for viewing, redaction, annotation and collaboration:

  • View content in its original format without the need to convert files – many organizations have millions of documents in older or proprietary formats
  • Provide secure remote access to content from any internet-accessible device
  • Eliminate the need to download applications to the client

Custom functionality including batch conversion and document clean-up (for scanned or faxed documents added into the repository) capabilities may also be created and built into an established enterprise system via a document processing software development toolkit (SDK). LEARN MORE

Document Viewers in Industry – Real-world Scenarios

Document viewing applications give organizations in a wide variety of industries the access, display and document processing functionality they need to process and distribute mission-critical information efficiently and accurately from multiple locations and across diverse file formats:

Healthcare Organizations use viewing technology to display and process a wide variety of facility and patient information including medical and financial records, insurance forms, physician’s orders and prescriptions and X-rays.

Banking and Financial Services Institutions rely on document and image viewers for fast and accurate document conversion and viewing that speeds up the processing of loan applications, mortgage papers, checks and other financial documents because they end up in an easily accessible format.

The Insurance Industry has achieved expedited claims processing and enhanced customer service through the ability to handle any kind of claim form or customer correspondence. Insurers are also better equipped to meet compliance demands by maintaining document integrity throughout the viewer’s on-the-fly conversion process.

Government Agencies depend upon quick and accurate image viewing and conversion both for documents created electronically and those scanned into a document management system. Documents with diverse formats and origins are securely converted, archived and viewed – both for internal use and for viewing by the public on the Web.

No matter the volume or format of files, universal document viewing technology provides fast and accurate automated document viewing to enable secure access to a wide variety of information, provide mobile web viewing and streamline forms and claims processing.