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Study: Real-time communication tools expected to outpace email

by | Aug 29, 2011

A recent study of more than 1,400 chief information officers by the information technology staffing firm Robert Half revealed that 54 percent indicated that real-time workplace communication tools will surpass traditional email in popularity within five years.

Survey respondents were also asked to provide their insight regarding the communication solutions, including instant messaging and Microsoft SharePoint, and their popularity among employees.

According to the research, 13 percent said the solutions will be much more popular than traditional email, while 41 percent said it will be somewhat more popular.

The benefits identified by Robert Half of real-time communication tools provide greater efficiency, collaboration speed and social media outreach.

“Although email remains an important communication tool, the increased use of real-time technologies affects the IT environment,” said John Reed, executive director of Robert Half Technology. “Employers are looking for the right people to deploy these tools in new ways to increase efficiency.

To help mobile users access the benefits provided by Microsoft SharePoint, Research In Motion recently released a SharePoint application for its BlackBerry smartphones through its website. The mobile application allows people to download, upload and edit documents from anywhere.