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InSites support portal helps end-users make the most of SharePoint

by | Sep 17, 2009

InSites will help SharePoint users make the most of their ECM softwareEnterprise content management (ECM) has become the latest buzzword among IT professionals and software developers.

However, one of the primary target audiences of ECM solutions – end-users – may not be getting as much out of their software as they could be.

In response, i-Squared has launched SharePoint InSites, a service that helps SharePoint users understand and optimize their SharePoint ECM software.

The support portal, which can be launched as a hosted software-as-a-service or can be deployed from within the SharePoint environment, provides users with "how-to" and "why" podcasts tailored to multiple user roles and experience levels. InSites also provides common FAQs, a guide to SharePoint terminology, and an area for group collaboration.

"We see a strong need for organizations deploying SharePoint to have a self-service support site for their employees so SharePoint skills can be learned across the organization," said Joyce Query, CEO of i-Squared.

Query added that many SharePoint deployments fail because employees are not properly trained, which can burden IT staffs.

"Plus, employees remain unaware of the most valuable functionality of the tool and the business loses out on ways to become more efficient and innovative," she said.

As one of the leading ECM solutions currently on the market, Sharepoint is expected to release the beta version of its new SharePoint 2010 software by the end of the year.ADNFCR-1861-ID-19360492-ADNFCR