Companies big and small all over the country are bogged down in the content they create and even with enterprise content management systems some seem to be drowning. This is why some in the industry say it”s time to change the way ECM is viewed.
Perhaps even more important than choosing which ECM system to use, according to Information Week, is setting ground rules and maintaining workflow.
Because many employees would just retain all correspondence if they had the opportunity, the magazine says it”s important to create policies on issues like retention. Likewise, it must be fairly easy for an employee to use the system or else productivity falls for the sake of content management.
Some companies like First Energy set up their systems to make it a little easier on the employees when sorting e-mail.
"We put a menu toolbar in the UI," First Energy”s director of records and information compliance Larry Hawkins told the magazine. "We give them four buckets to put mail in. If they classify it for retention, it gets picked up by our content management system and managed for its retention period."
Hawkins said he plans on implementing the system beyond e-mail and using it for all forms of content.