Businesses will continue to invest steadily in enterprise content management as the amount of content firms produce keeps increasing, according to a report released this week by Forrester Research.
The technology research firm”s annual global enterprise content management online survey found that companies will emphasize improvements in sharing, compliance and content sharing in their upcoming ECM investments. They will also give greater consideration to web content management and records management.
"While enterprises desire an end-to-end ECM suite that covers all content needs, in actuality they continue to have multiple ECM point products and/or suites in place," the research firm wrote.
The report predicted that businesses will consider open source and SaaS-based enterprise content management solutions as alternatives for persuasive content initiatives, but would likely stick to traditional offerings for business or transactional functions. It also noted that return on investment for ECM solutions will increase as the amount of content firms produce continues to increase.
These findings align with the conclusions of other recent studies of the enterprise content management field. A study by Gartner found that switching to enterprise content management software solutions reduces latencies and costs compared to paper-based solutions.