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Companies falling behind on electronic content management, survey finds

by | Sep 24, 2009

Companies are better at managing their paper records than they are with their electronic recordsBusinesses need electronic content management (ECM) solutions now more than ever, according to a survey from the nonprofit ECM advisory organization AIIM.

The survey found that electronic records are twice as likely to be unmanaged compared to paper records, with 26 percent of organizations indicating that they have no records management disciplines for their electronic records.

Meanwhile, 56 percent of organizations have policies for applying legal hold to electronic records, compared to 71 percent for paper records.

"I”m concerned that management of electronic records is still not being taken as seriously as that of paper records," said John Mancini, president of AIIM. "We found that over a third of organizations, if challenged, would not be confident that their electronic records had not been changed, deleted or inappropriately accessed."

This trend is particularly concerning considering the fact that 70 percent of respondents say their volumes of electronic records are increasing rapidly, compared to just over half of respondents saying the same for paper records.

To manage their electronic records, an increasing number of businesses are turning to ECM tools such as eDiscovery – the survey found that 13 percent of organizations are currently using eDiscovery tools, while 22 percent plan to do so.

A recent survey from Gartner found that, by the end of 2012, companies that use eDiscovery to fully document their search processes can save up to 25 percent in the collection process.ADNFCR-1861-ID-19378124-ADNFCR