In its State of the ECM Industry report, AIIM notes that while compliance was the main issue driving the use of enterprise content management two years ago, today companies are using the solution for cost savings, efficiency, and creating a controlled and searchable environment.
But the report also found that companies are struggling with ECM as 47 percent report problems managing electronic office documents. An additional three-quarter of businesses are not controlling communication channels like wikis and instant messages, according to the report.
John Mancini, president of AIIM, says companies must focus on how unmanaged information can affect their bottom line.
"For many organizations, poorly managed and out of control information represents a huge potential source of bottom line savings in this tight economy – if only organizations would just take this cost saving seriously," he said. "Controlled content can be fed into business processes to speed them up, cut down travel via project collaboration, and form a knowledge base for the business. Uncontrolled content represents a lost opportunity – and a major compliance risk."
The report also expects that companies will dramatically increase spending on business process management (CPM) and workflow in 2009.